PICK no.3
Returns & Refunds
Our return window, conditions, and refund process.
Returns & Refunds Policy
At Pick No.3, we want you to explore K-Beauty with complete confidence.
If a product isn't the right match for your skin, our 30-Day Happiness Guarantee has you covered.
To keep this policy fair and sustainable for our entire community, please review our terms and safety guidelines below.
💡 Our 30-Day Guarantee & Safety Guidelines
You have 30 days from the date you receive your order to try out your items. Opened and gently used products are eligible for a refund, provided they meet the following conditions:
- 70% Product Remaining: Returned items must have at least 70% of the product remaining. Products that are mostly used or empty do not qualify.
- Photo Verification: Before returning any item, you must email our customer service team with clear photos showing the remaining product level for pre-approval.
- Annual Limit: To prevent abuse, refunds under this policy are strictly limited to a maximum of two (2) returns per customer/household per calendar year.
- First-Time Purchases Only: The guarantee applies to your first purchase of a specific product to allow you to test its compatibility with your skin.
🎁 How Refunds Work: 110% Store Credit
We issue all approved refunds as Pick No.3 Store Credit.
As a special thank you for giving us a try, we will credit your account with 110% of the item's purchase value! (For example, a $50 item return yields $55 in Store Credit to use toward your next favorite product). Cash or original payment method refunds are not provided for opened items.
📦 Step-by-Step Return Process
- Email info@pickno3.com.au within 30 days of delivery.
- Attach clear photos showing the current product level (at least 70% full) and your order number.
- Once pre-approved, ship the item back to our warehouse.
- Return Shipping Fees: Customers are responsible for all return shipping costs. We strongly recommend using a tracked post service, as Pick No.3 Australia is not liable for items lost, stolen, or damaged during transit.
- Once our team receives and inspects the item, please allow 5 to 7 business days for your 110% Store Credit to be added to your account.
📌 Additional Terms
- Bundles & Sets: Items purchased as part of a discounted bundle or set will be refunded at the prorated bundle price (plus 10% bonus credit).
- Partner & Offline Purchases: If you purchased Pick No.3 products through an authorized partner, shop-in-shop, or offline retailer, please contact their store directly as their individual return policies apply.